Customer Service Assistant (3023-26)

Tue, 07 Jul 2026 00:00:00 GMT

We’re looking for a Customer Services Assistant to join our Learning and Information Services (LIS) team at the University of Chester, based at Marriss House in Birkenhead. This role is ideal for someone that is keen to work in a library environment, where you will have the opportunity to work with books and learning resources, help people navigate university life, and create calm welcoming spaces for learning and socialising.

In this role, you’ll be supporting the day‑to‑day running of our library, learning resources and study spaces. You’ll provide friendly, approachable assistance to students and staff, help with borrowing and returning items, shelve and maintain book stock, and ensure the library remains an organised, inviting environment for everyone to feel comfortable and supported.

Working closely with customer services colleagues, you’ll play an important part in delivering a positive library experience. You’ll answer enquiries, assist users with finding books and resources, and help students feel confident using the library – whether they’re new to university life or regular library users.

This is a part‑time role, working Wednesday afternoon, Thursday, and Friday. Occasional travel to other University sites may be required, as well as occasional shift changes.

Join us and be part of a friendly Customer Service team that supports learning, curiosity and the student experience every day.

Closing Date: 21 Jul 2026

Department/Division: Professional Services

Salary: £25,249 to £25,804

Academic Skills Adviser (1615-26-R)

Thu, 02 Jul 2026 00:00:00 GMT

Join the Academic Skills (ASk) team at the University of Chester and help students build the confidence and capabilities they need to succeed in their studies, and beyond. We’re looking for an enthusiastic and collaborative learning developer to deliver inclusive academic skills support through in-curricular teaching, workshops, one-to-one guidance, and engaging digital resources.

The team includes specialists in both Academic Skills and Maths and Statistics. We work collaboratively with colleagues from across the University – including course teams and professional services – to embed academic skills development into the student experience. You’ll also contribute to innovative projects like ASk’s award-winning The Skills Pod podcast, helping to shape a dynamic and equitable learning environment.

You’ll bring experience of supporting learning in HE or advanced FE, strong communication and digital skills, and a commitment to inclusive, student-centred practice. A postgraduate qualification and teaching experience are desirable. The role involves both remote and on-campus working, with opportunities to engage with a wide range of students and colleagues across all University of Chester sites. Flexibility and a willingness to travel between campuses are essential.

This is a full time role (36.5 hours), offered on a fixed-term basis for six months to cover maternity leave. We’re happy to explore flexible working patterns, as long as they meet the needs of the role and team. We welcome applications from candidates who reflect the diversity of our student body, particularly men, and those from Black and minority ethnic communities.

Closing Date: 17 Jul 2026

Department/Division: Professional Services

Salary: £32,080 to £34,610

Jobs at University of Chester | Learning & Information Services (LIS)

Customer Service Assistant (3023-26)

Academic Skills Adviser (1615-26-R)