LIS Customer Services Assistant x 3

Customer Services Assistant – Learning and Information Services (LIS), Chester ( up to 3 posts available)

Learning and Information Services (LIS) is seeking 3 proactive and customer-focused individuals to join our Chester team. This team operates across multiple front-line service desks and supports a wide range of service channels including library operations, telephone, email, and live chat.

Key Responsibilities

• Deliver outstanding customer service to students, staff, and external visitors.
• Support the teaching, learning, and administrative functions of the university.
• Operate across LIS’s diverse service portfolio, which includes Library, IT, and Digital services.
• Assist with troubleshooting and resolving queries via service/helpdesk ticketing systems.
• Contribute to the smooth running of service desks and back-office operations.

About You

• Exceptional communication and interpersonal skills.
• Confident and adaptable, with a strong aptitude for IT systems and digital tools.
• Proven ability to work effectively within a team environment.
• Experience in a customer-facing role, ideally within an educational or service-focused setting.
• Exposure to troubleshooting and service desk/ticketing systems is highly desirable.

Qualifications

• Educated to A Level standard (or equivalent).
• Recent experience in a similar customer service environment.

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